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8465 N 90th St
Scottsdale, AZ 85258
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Returns, Refunds, and Exchanges. The Company will refund the purchase price of Product or exchange it pursuant to the following.
1. Retail Customers: If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.
2. Preferred Customers: If you are unsatisfied with a product purchased from Plexus, you have within 15 – 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. You may request a refund or cancel your auto-order any time 15 days after receiving your initial order.
3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.
4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.
To see the full version of the returns policy please refer to the Policies and Procedures hand book Section 6, L 1-7
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