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2017-07-01 19:42:22
Welcome to Kraken - how to log in and set up your new account
2016-06-29 15:55:29
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Welcome to Kraken - how to log in and set up your new account

Received: 2016-06-29 15:55:29 (3 sec.) Created: 2016-06-29 15:55:26 (?)

Hi Menk,

Welcome to Kraken! We have finished migrating all CleverCoin accounts. (Not sure what this is about? See our blog post Kraken Acquires Dutch Bitcoin Exchange CleverCoin.)

Logging in to your new account

  1. Navigate to our website by typing “” into your browser
  2. Click “LOG IN” in the upper right
  3. Enter your username: sioamina
  4. Enter your password (same as your old CleverCoin account)
  5. Enter your second password: 23572763 (use for every login until you change it)
  6. Click “LOG IN”

Contact us at if you have trouble logging in.

Before you start trading, take a few moments to review and upgrade your account.

Review your account verification information

  1. Click “Get Verified” and review the verification table to see the requirements and services offered for each verification tier.
  2. Click “Tier 1” at the bottom of the page and provide any missing or incorrect information. Contact us at if you are not able to enter the information yourself.
  3. Click “Tier 2” and provide any missing or incorrect address information. Contact us at if you are not able to enter the information yourself.
  4. Click “Tier 3”. If you don’t see a form here to upload verification documents it means we successfully migrated your documents (stored in encrypted form). If you do see a form to upload documents it means that no documents were migrated and you will need to upload the requested documents if you want to verify to Tier 3 (required for bank funding in some areas).

Note: Contact us at if you wish to verify your account to Tier 4.

Upgrade your security settings

  1. Go to Security > Password. We recommend that you create a new account password now and save the password in a safe place (but if you already have a strong password this step may not be necessary).
  2. Got to Security > Two-Factor Authentication. Under “Account login” click “Edit/View details” and “Change.” This is where you can create a new two-factor authentication, or one-time password (OTP), for your account. The most secure option is to set up a dynamic OTP with Google Authenticator or Yubikey (note the fine print that says it’s best to use the default options for whichever format you choose). For more information on setting up two-factor authentication see here. If you aren’t ready to set up a dynamic OTP, at the very least you should create a new static OTP (second password) to replace the one we gave you in this email. You can do this with the “password” option (don’t forget to save the new password in a safe place).
  3. Optional - you may want to add additional two-factor authentication methods for Trading, Funding, and the Master Key. To learn more about the Master Key see here.

Contact us at if you have any trouble upgrading your security settings.

Add funding accounts

You can add deposit and withdrawal accounts for fiat and digital currencies under “Funding.” Select “Deposit” or “Withdraw” and the currency, then follow the given instructions to create your deposit or withdrawal account. Some fiat currencies may be unavailable in your area.

For clients in EEA countries, EUR payments are the best option since they give access to some of our most liquid markets and EUR SEPA payments are fast, usually processing in 1-2 business days through German BaFin regulated Fidor Bank.

Get started trading!

The trade order forms are found under Trade > New Order. Here is a summary of the three order forms:

  • Basic = Market and limit orders
  • Intermediate = Basic + leveraged margin trading
  • Advanced = Intermediate + advanced order types for setting profit targets and stops

Example: create an order to buy 5 bitcoins at a limit price of 590 EUR or better

  1. Go to the “Intermediate” order form
  2. Click “Buy”
  3. Select XBT/EUR
  4. Enter “5” for the amount
  5. Select “Limit” for the order type and enter “590”
  6. Click “Buy XBT with EUR”
  7. Double check order details
  8. Click “Submit Order”
  9. You can click “Orders” to review your open and closed orders

The basics are easy, but Kraken gives you a sophisticated platform for creating many types of orders and there is a lot you can learn to master more advanced trading options. To learn more, see the following resources in our Support Center:


Hopefully this email helps you get off to a smooth start, but if you have any questions, our responsive support team is available to help!

Again, welcome to Kraken, and happy trading!

The Kraken Team

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