Dear Jeanluc Ford,
We are writing with regard to your ecoAccount. Your ecoAccount contains some information we need to clarify. We regret to inform that you will not be able to use your ecoAccount to deposit and transfer funds until this information has been clarified.
In order to remove the hold from your ecoAccount, please send us the copy of the card ending in 5428. Please blank out the 6 digits in the middle of the card number as well as the 3 digit CVV/CVC code on the back of the card.
In addition, we need to verify your identity by confirming your name, date of birth and residential address.
To verify your identity, please send us one item (in PDF or JPEG format) from the list below:
• A valid copy of your passport (the page displaying your photograph, date of birth and full passport number),
• A valid copy of your national identity card displaying your photograph and full identity card number,
• A valid copy of your photocard driving license displaying your photograph, full driving license number, date of birth and address.
To verify your address, please send us one full page document displaying your name, address, and issue date within the last three months (in PDF or JPEG format) from the list below:
• A copy of your bank statement,
• A certificate of residence,
• A copy of a utility bill (for example – an electricity bill).
The documents must be of high quality – either pictures or scans. Please note that screenshots are not accepted. Downloaded statements or bills in PDF format are acceptable. A valid address verification documents must be dated within past 3 months, have your full name and address on it.
Please feel free to contact us should you require any further assistance.
The ecoPayz Team
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Ticket ID: VUO-313-47879
Department: ecoPayz Customer Support