Time (UTC)
Case# 40099426: I can't log in
2016-09-24 20:32:42
From: (sender info)

Case# 40099426: I can't log in

Received: 2016-09-24 20:32:42


The email address used to file this request does not match the email on the account you mentioned ( 

If you can still access the account through the Twitter app for iOS or Android, you can update your email address and then change your password. Instructions can be found here:

If you don’t have the app for iOS or Android but are still logged in to, or if the account is linked to an app like TweetDeck, Vine, Instagram, etc., we may be able to help. Reply to this email and we’ll do our best. 

If you’re not logged in anywhere else, here are your options:

  • File a new support request using the email address associated with the account: If you do so, reply to this email with your new case number. We'll get back to you ASAP.
  • If this is an organization or company account, reply to this email and let us know. 


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